Privacy Policy & Data Protection
Executive Privacy Commitment
At SetuOps ("we", "our", or "us"), safeguarding the privacy and security of our business clients and their customers is fundamental to our platform. This Privacy Policy governs the collection, use, retention, and deletion of personal information across SetuChat (https://chat.setuops.xyz), our omnichannel AI customer communication software.
01. Information We Collect
We only collect data strictly necessary to deliver omnichannel support routing and AI automated replies:
- Account Data: Full name, business email, organization name, phone number, and billing records when registering an organization on SetuChat.
- Omnichannel Customer Conversations: Customer messages, inquiries, attachments, and timestamps received via connected platforms (Facebook Messenger, Instagram DM, WhatsApp Business, Webchat) to facilitate customer support.
- Platform Identifiers & Tokens: Authorized Meta Page Access Tokens, Facebook Page IDs, and channel-scoped visitor identifiers granted via secure OAuth connections.
- Technical Telemetry: IP addresses, browser types, session timestamps, and device headers for network security and rate-limiting.
02. How We Use Information
Data processed by SetuChat is utilized solely for lawful business operations:
Live Agent Inbox Routing
Delivering incoming customer chats to support staff via real-time WebSocket event streams.
Grounded AI Responses
Synthesizing accurate customer answers grounded in verified business knowledge sources with zero hallucination.
SLA & Analytics Reports
Calculating agent response velocity, AI resolution metrics, and token usage analytics for business admins.
Multi-Tenant Security
Enforcing strict row-level tenant data isolation and preventing fraudulent API abuse.
03. Meta & Facebook Platform Compliance
SetuChat connects directly to the Meta Graph API to provide Facebook Page and Instagram Direct messaging capabilities. In strict accordance with Meta Developer Policies:
- Zero Data Selling: We NEVER sell, license, lease, or monetize data obtained through Meta Platform APIs.
- No Model Training: Meta customer chat transcripts are NEVER used to train generalized machine learning or LLM models.
- Token Encryption: Meta Page Access Tokens are securely encrypted and used solely to route customer inquiries and dispatch replies.
User Data Deletion Instructions
In compliance with Meta Platform Policies and international privacy regulations (GDPR & CCPA), all users have the absolute right to request the permanent deletion of their personal data and conversation history:
Method 1: Email Data Deletion Request (Instant Processing)
Send an email from your registered account to support@setuops.xyz with the subject "Data Deletion Request". Our Data Protection Officer will permanently wipe your account, connected channel tokens, customer records, and message logs within 48 hours.
Method 2: Remove SetuChat from Facebook Settings
Go to your Facebook Profile > Settings & Privacy > Settings > Business Integrations > Select SetuChat > Click Remove. This immediately revokes all permissions and prevents further webhook data delivery.
04. AI Reasoning & Sub-processors
Automated reasoning is powered by enterprise AI inference providers (OpenRouter / OpenAI). In accordance with enterprise zero-retention standards, inference data is transmitted via encrypted TLS 1.3 tunnels and is processed ephemerally in RAM without persistent retention for model training.
05. Contact & Data Protection Officer
For questions or inquiries regarding our data handling practices, please contact our privacy team:
- Organization: SetuOps (SetuChat)
- Email: support@setuops.xyz / shibly@setuops.xyz
- Website: https://setuops.xyz
- Headquarters: Dhaka, Bangladesh